Last updated: 13 November 2026.
1. Who we are#
StackRegent is a hosting control panel for Windows Server. StackRegent ("we", "us") operates stackregent.com and its subdomains (including docs.stackregent.com, developers.stackregent.com, community.stackregent.com and status.stackregent.com), the store and client area at panel.stackregent.com, and the license server, and is responsible for the personal information described in this policy. In this policy, "we" and "us" mean StackRegent.
For privacy questions or requests, write to info@stackregent.com or open a ticket at panel.stackregent.com.
2. What we collect#
- Account and billing details you give in the store: name, company, email address, postal address, phone number, tax number and the payment method you choose. Card numbers are handled by the payment provider and are not stored by us.
- Orders, invoices and licenses linked to your account, including license keys and the server each key is bound to.
- Support tickets and emails you send us, with any attachments.
- Contact and partner forms: the details and message you enter, such as your name, email, company, website and country.
- Community activity: you sign in to the forum and ideas board with your client account; we keep your display name, posts, votes and reports.
- License checks: every 24 hours, a StackRegent installation sends the license key, the product code, a hash of the server's Windows machine ID, the server host name, the StackRegent version and the number of hosting accounts in use, together with the IP address it connects from.
- Technical data: IP address, browser type and the pages requested, recorded in server logs for security and troubleshooting.
- Analytics data, only if you consent to analytics cookies, as described in the cookie policy.
3. Your customers' data stays on your server#
StackRegent runs on your own server. The websites, mailboxes, databases, files and account details of your customers stay there; the license check does not send them, and we do not receive them. For that information you are the controller, and your own privacy policy applies to your customers. If you give us access to a server for support, we use that access only to help with the ticket.
4. Why we use it#
| Purpose | Legal basis |
|---|---|
| Providing, billing for and supporting licenses, and sending service emails such as invoices, license and security notices | Performance of our contract with you |
| Checking licenses, preventing license abuse and keeping our services secure | Our legitimate interest in protecting our software and services |
| Answering contact and partner forms | Your request, and our legitimate interest in answering it |
| Running the forum and ideas board | Performance of our contract with you |
| Keeping invoices and accounting records | Legal obligation |
| Analytics and, if you opt in, news emails | Your consent, which you can withdraw at any time |
We do not sell personal information, and we do not use it for advertising.
5. Who we share it with#
We share personal information only with service providers that help us run our business, and only as far as they need it:
- payment providers, to process the payments you make;
- the hosting providers that run our servers;
- email delivery services, to send service emails;
- Google, for reCAPTCHA on our forms, which helps tell people from automated abuse;
- an analytics provider, only if you consent to analytics.
We may also disclose information where the law requires it, or to protect our rights and the safety of others.
6. Where it is processed#
Our service providers may process information in countries other than yours. Where the law requires it, we use appropriate safeguards for those transfers.
7. How long we keep it#
- Account, order and invoice records: while you are a customer and afterwards for as long as accounting and tax laws require.
- Support tickets: for as long as needed to keep a useful support history for your licenses.
- License check records: for as long as needed to operate and secure the licensing service.
- Contact and partner form messages: for as long as needed to answer them and follow up.
- Community posts: until you or we remove them; your display name may remain on posts after you leave so threads stay readable.
- Server logs: for a limited period, for security and troubleshooting.
8. Your rights#
Depending on where you live, you may have the right to access, correct, delete or receive a copy of the personal information we hold about you, to object to or restrict some uses of it, and to withdraw consent at any time without affecting earlier processing. To make a request, write to info@stackregent.com or open a ticket. We may need to confirm your identity first. Some records, such as invoices, may need to be kept for legal reasons, and we will explain if so. You may also have the right to complain to the data protection authority where you live.
9. Security#
We use reasonable technical and organizational measures to protect the information we hold, including encrypted connections to our websites and the client area. The security page describes how StackRegent and our services are protected. No system is perfectly secure, and we cannot guarantee absolute security.
10. Children#
Our websites and services are meant for businesses and are not directed at children. We do not knowingly collect information from children.
11. Changes to this policy#
We may update this policy. The date at the top shows when it last changed. If a change materially affects how we use information we already hold, we tell you by email or in the client area.